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Shure Distribution GmbH

Shure Distribution GmbH
Applications Engineer
Date Of Entry: 08.07.2022
Position: Fachkraft
Job Type: Vollzeit
Job Description: The Applications Engineer provides high-level, advanced, technical training and support to external customers, including sound engineers, dealers/integrators, and other key stakeholders. Works closely with Product Management, Sales, and Marketing and reports to the Team Lead of the Market Development & Applications team in Germany & Austria. This position will be based in Eppingen (Germany).

- Provides advanced technical support for complex Shure product lines that involve software, firmware, networking, comprehensive wireless, and other sophisticated capabilities
- General Technical Customer Support via Salesforce support platform, mail, phone or onsite
- Resolves advanced application and customer application issues, including performing follow-up technical support, by working with Global Product Management, Product Marketing, Service, Quality Assurance, and other departments
- Provides technical assistance in the design/integration of customer applications relating to complex audio operating systems with focus on wireless systems
- Reviews new products for proper use with other products, including performing field tests on new products to gain familiarity and working knowledge
- Supports activities related to individual trainings for external customers for assigned product lines using appropriate means (e.g. offline and onsite training & certification, webinar, etc.)
- Supports national and international Pro Audio related trade shows as booth staff
- Provides feedback on product issues, requested product improvements and/or new product suggestions, based on customer input and requirements, gathered during support and training activities
- Assists customers with proper product specification and selection as well as explains the operation of complementary audio products (e.g. wireless microphones and wireless IEM)
- Collaborates with Sales and Marketing to provide support as a trainer for SAI trainings and Certifications both onsite and online
- Creates training presentations for customer tailored trainings as well as adopting content and presentations for SAI
- Detailed and proactive documentation of support activities. Communication with end users and customers as well as corresponding visits are recorded on the globally used or established systems such as Salesforce, Windows Teams (Sharepoint)

- Academic degree / apprenticeship in related area and a minimum of 2 years of equivalent work experience is required
- Strong technical / product background with emphasis on Pro Audio and Live Sound
- Well-connected individual with work experience in planning and execution of Pro Audio and Live Sound projects
- Good understanding of audio network protocols
- Communication skills, creativity and flexibility
- Motivated, proactive, results-oriented and works independently and autonomously in accordance with the team
- Fluent to excellent spoken and written German skills and advanced English language skills
- Familiarity with Microsoft Office, SAP and Salesforce applications, preferably with MacOS
- Ability and willingness to travel

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